Our products solve real problems with clean design safe natural ingredients.
Quality first
We obsess over the details and strive to deliver the best products at the best price.
Customer care
Keeping our loyal customers happy is our top priority and number one goal.
F.A.Q
What is the return and refund policy?
We do not offer returns or refunds once an order has been shipped. Refunds or exchanges are only allowed if the wrong item was sent.
Exchanges are only allowed if the wrong item was sent and must be reported within 24 hours of delivery.
What should I do when my order arrives damaged or I receive the wrong item?
Report the damage within 24 hours of delivery with clear photo or video evidence. Items damaged after delivery or through client handling are not eligible.
For wrong item, report it within 24 hours of delivery with photo or video proof. Approved cases will be exchanged.
When will I get my order?
Orders are confirmed after full payment has been received.
Door Step delivery or collect from Pick Up Mataani is available 24hrs-72hrs after ordering confirmation Nairobi addresses.
Next-day pickup at Star Mall, Shop C1 & C2 Collection is allowed only after receiving an arrival notification.Parcels remain at the pickup point for up to one week before being returned to us if uncollected.
Delivery timelines outside Nairobi depend on your selected courier. Couriers usually send SMS notifications upon parcel arrival or dispatch
Are your skincare products suitable for all skin types?
Yes they are safe and suitable for all skin types.
Results vary by skin type. Customers are advised to perform a patch test before full use.
We are not responsible for reactions caused by allergies, incorrect usage, or mixing our products with harsh products.
How can I contact Lush By Soni?
📞 Phone / WhatsApp: 0708 319 986
📧 Email: hello@lushbysoni.com
About Us
Founded in 2021, we create safe, effective skincare, haircare, and lip products made without harmful chemicals.
Every woman deserves to feel her best — confident, affordably, and without compromising her health.
